Business English Phrases.  Contents of the original edition.

1 A business trip 

Directions to the office • Arranging to meet a visitor Security and reception • Finding the office • Introductions • Making conversation • Welcoming • Saying thank you • Problems

2 Telephoning

Making a phone call • Asking if someone is available • Transferring a caller • Leaving messages • Calling back • Phone problems

3 E-mail and the Internet

E-mail addresses • Short e-mail messages • Surfing the net Instructions • Where is it? • Computer problems

4 Presenting

Beginnings • Graphs • Charts • Tables • Moving on Asking questions • Clarification • Endings • Problems 

5 Meetings

Making arrangements • Starting a meeting Thoughts and opinions • Moving things on • Coming to a close • The next meeting

6 Expressions of time 

How long have you been here? • When did you arrive? • How long are you here for? • When are you leaving? When will the report be ready? • Some US/UK differences

Some useful sayings

Body language • Time • Money

Business Phrases Index

Answers